Afseer KP

OMNIX International LLC — Dubai, United Arab Emirates

• Lead the IT support team, allocating workload, defining SLAs and escalation paths, and mentoring engineers across infrastructure, networking and cloud practices.
• Own daily operation and availability of Windows Server, Active Directory, Microsoft 365 and virtualised VMware and Hyper-V environments across internal and client sites.
• Design and maintain CI/CD pipelines and deployment automation in Azure DevOps, standardising release processes and removing manual deployment steps.
• Administer Azure and AWS resources including virtual machines, storage, networking, identity and access management, backup policies and monitoring and alerting.
• Integrate AI-driven automation into IT service workflows using Power Automate, PowerShell and AI assistants, automating ticket triage, routine service requests, user onboarding and offboarding, and management reporting.
• Act as the final escalation point for complex incidents spanning servers, networks, Sophos and Fortinet firewalls, and end-user computing.
• Plan and deliver infrastructure projects including server and network upgrades, new office IT fit-outs, Microsoft 365 and Azure migrations, and CCTV and access control deployments.
• Manage vendors, procurement, licence renewals and IT asset lifecycle, and author the SOPs and runbooks that improved first-time fix rates across the team.

Gulf and Safa Dairies — Abu Dhabi, United Arab Emirates

• Maintained servers, network and end-user systems for a large-scale dairy production and distribution business, safeguarding availability of business-critical systems.
• Administered Active Directory, DNS, DHCP, file and print services, and Exchange and Outlook client configuration.
• Configured and supported Cisco switches and routers, wireless access points and site-to-site links across plant and office locations.
• Deployed and maintained IP CCTV and enterprise NVR, biometric time-attendance and door access control systems, and managed backups, patching and end-user hardware support.

Al Manara Private School — Al Shamkha, Abu Dhabi, United Arab Emirates

• Managed the school IT function covering servers, network infrastructure, computer labs, classroom technology and user support.
• Enabled the transition to remote learning by rolling out online platforms and secure remote access for staff and students.
• Maintained wireless coverage, network equipment, CCTV and access control across the campus.

Speed Plus (IT Solution Provider) — Kasaragod, India

• Delivered on-site and remote IT support to a portfolio of SME clients across retail, education and healthcare sectors.
• Installed and configured Windows Server roles, virtual machines, networking equipment, firewalls and QNAP NAS storage.
• Implemented CCTV and NVR, access control, PABX and IP PBX, GPS vehicle tracking and home automation solutions, and delivered preventive maintenance and client training.

Starline — Al Rigga, Dubai, United Arab Emirates

• Provided first and second line support for desktops, laptops, printers, network connectivity and email issues.
• Assisted with server maintenance, user account administration, structured cabling and IP telephony setup.

Vijay Cisco Systems — Bangalore, India

• Supported LAN and WAN environments, Cisco routing and switching, and mainframe terminal connectivity.
• Built, imaged and deployed desktops and laptops, and resolved hardware, operating system and application faults.